Compendium

A very warm welcome to Meridian Port Douglas

Located just 200 metres from the famous Four Mile Beach, and just 100 metres from the main street of Port Douglas, Meridian Port Douglas offers spacious, self-contained apartments set amongst lush tropical gardens – ideal for a weekend getaway for the adults. 

This guide contains information on services and facilities available within our resort, as well as local information on the Port Douglas and Tropical North Queensland area.

While you relax here at Meridian Port Douglas, we suggest you take time to experience some of the local attractions, restaurants and world-class beaches.

It is a pleasure to have you stay with us at Meridian Port Douglas and we all hope you have an enjoyable and comfortable stay.

If there is anything we can do to assist and make your stay even better, please don’t hesitate to contact us on  (07) 4084 2400

– Meridian Port Douglas Management

Reception is attended from:

• Monday to Friday: 8:30am – 5:00pm

• Saturday & Sunday: 9:00am – 4:00pm

*Public Holidays subject to change*

If you are departing outside office hours, please settle your account the day prior. We accept Mastercard and Visas. Cheques are not accepted. All transactions must be carried out during office hours.

Management reserves the right to enter your apartment for cleaning, maintenance and inspection.

Check in time is from 2:00pm. Please see our reception open hours and if you will arrive outside these hours, please contact us to make arrangements prior to arrival.

Check out time is 10:00am. Please return keys to reception when checking out.

Guests departing outside office hours are asked to leave their key(s) in the after-hours key drop box located on the reception.

We do have a luggage room available so that you can leave your bags on arrival or departure.

Parking spaces are first come first served. Additional street parking may also be found along for extra vehicles or vehicles more than 2.05m. Entrance is via Mowbray Street.

You will need to use your key to gain entry to the apartment, night entrance and car park.

PLEASE NOTE: If keys are lost, please contact Reception so that a replacement set can be arranged. A replacement cost per set of keys is $50 (incl GST).

All apartments are equipped with a washing machine and dryer. If needed, you are able to purchase washing powder from reception.

The pool area is on the first floor and is open from 8.00am – 9.00pm. Please wash off all sand before entering either the pool or spa. Please consider other guests when using this area.

• Glass and food are not permitted around the pool and spa area.
• Pushing, running, jumping or rough play is prohibited in the pool and spa area.
• Swimming whilst intoxicated is not allowed.
• No surfboards or boogie boards allowed in the pool.

FAILURE TO FOLLOW THESE RULES MAY RESULT IN OFFENDERS BEING RESTRICTED FROM THE POOL AREA.

The wi-fi network and password is provided to you on check-in.

POLICE, FIRE DEPARTMENT OR AMBULANCE – dial: 000

HOSPITAL – dial: (07) 4084 1200

A fire evacuation plan is located on the back of your apartment door, please ensure you have familiarized yourself with the nearest fire exit. IN CASE OF FIRE – DO NOT USE LIFTS.

This property is fitted with an advanced fire protection system. In the case of a fire, please follow the procedures outlined below:

• If the fire alarm or automatic evacuation system sounds, please make your way to the nearest fire exit.
• Close the apartment door firmly behind you when all occupants of the apartment have vacated.
• Leave all bags in your room.
• Do not run. Do not use the elevators.
• Do not telephone Reception as we may require the phone lines for Emergency calls.
• Proceed to the assembly area at the front entrance of the building. Await further instruction from the Meridian Staff.
• Do not re-enter the building unless you are advised to do so by the Fire Brigade or a Meridian Staff Member.

Unfortunately no animals of any kind are permitted in the complex, without the prior approval of the Body Corporate. Guests who bring animals into the complex may be evicted without the right to a refund.

As per the Guide Dogs Act 1972, section 5, Guide Dogs or Companion dogs are permitted in the complex subject to prior approval by management and Body Corporate. Proof of registration will be requested.

There may be an extra cleaning fee included in your tariff, which will be agreed upon when making your booking.

The registered occupier of the unit is liable for any breakages or damages done during their stay. Please report all breakages or damage to Reception immediately.

If you are staying for 6 nights or more a mid-stay service will be provided. You are able to pre-organise a daily service if wanted for an extra cost of $50 per day.

All Studio apartments are equipped with a kitchenette and all apartments have a full kitchen. Please contact reception should any of the amenities be faulty. Units that are equipped with stove tops – do not leave cooking unattended and ensure to always allow full ventilation by opening windows and doors when cooking. Fire Brigade Levy of $2,000 may apply should the fire alarm be activated. Please also note using dishwashing liquid in the dishwashers is prohibited. This will cause the dishwasher to cease operation and be unrepairable which will incur of a $2200 fee for the guest.

All items in room (e.g. furniture, crockery and cutlery) are to remain in the rooms and not to be moved between other units if you have friends or family staying. Any items missing will incur a replacement charge.

Should any item in your apartment require attention, please contact Reception as soon as possible so this can be rectified.

As per Queensland Fire Regulations:

• Studio Apartments – 2 adults max

• One Bedroom Apartments – 2  adults max

Please note, Meridian is an adults-only retreat, so all guests (and their visitors) must be aged 16 years and over to use the resort and facilities.

Rubbish bins are located in the carparks. Bottles, cans and paper go into the yellow lidded bin at the rear end of the carpark. Please collapse cardboard boxes.

May we respectfully advise that we are self-catering holiday accommodation and as such, you are responsible for maintaining the general tidiness and cleanliness of your apartment (unless daily servicing has been pre-arranged). Extra cleaning charges may be applied on departure if dishes are left.

Your apartment should be locked when unattended. Please do not allow unidentified persons into the resort – ask them to contact Reception for entry. The main entry door is locked outside of office hours so please remember your keys at all times.

The entire Resort has a non-smoking and no drugs policy; this includes your apartment, balconies and all common areas. A fee of $250 applies for non-compliance; plus cleaning / odour removal fee as well as potential extra charges if the room becomes unavailable for arriving guests. Should the smoke detector be activated a fire brigade levy fee of $2,000 applies.

All rooms are equipped with a smart TV.

Please register your guests with Reception upon their arrival.
Please ensure you have informed your visitors of your unit number if they wish to call you outside of office hours.

To maintain the appearance standard of the resort to protect the paint, we would appreciate it if you would refrain from hanging towels and washing over the balconies. Please use clothes airer supplied.